Your maison's costings, factory terms and order book live in FashionERP. Below is where each part of our security posture actually stands — the confirmed commitments, and the ones still being pinned down.
We publish the audit stage, auditor and report scope once they are confirmed — not before. Ask us where it stands today and we will tell you plainly.
Where each class of data comes to rest — relational records, documents, backups — is being pinned down region by region. We would rather name it late than name it wrong.
Snapshot interval, retention window and restore target are being set alongside the residency work, and will be published together.
Contracted on the Maison tier under a custom MSA. Studio and Atelier run on the same infrastructure and the same release train, without a contractual uptime figure.
The 3 lines marked in progress are not commitments and should not be read as ones. We would rather publish them late than publish them wrong — ask us where each stands and we will answer directly.
The 99.95% SLA is contracted on the Maison tier — see pricing for what each tier includes.
30-minute setup. We'll import your last two seasons before the call.